News
Digitizing your after-sales service: what ROI?
08 October 2024
White paper
Test
Often tedious and time-consuming, after-sales digital transformation projects are more often perceived as cost centers than profit centers.
And yet, just like managing outgoing orders, controlling the flow of returns generates tangible, quantifiable benefits, and contributes directly to improving a company's overall profitability.
The implementation of key performance indicators (KPIs) linked to after-sales service is essential to provide an objective measure of process efficiency, and a realistic estimate of the expected return on investment (ROI) in terms of customer experience, operational efficiency and financial impact.
In this white paper, discover the key indicators for assessing the ROI of a project to deploy a reverse logistics solution.
- What are the essential KPIS to track?
- A realistic, quantified estimate of expected ROI
- What are the benefits for the organization as a whole?
Download the white paper ⬇️
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